A company is a set of finite processes.

Every process can be broken down into smaller tasks and automated.

We tested this on our own company first. We split every process into tasks. Repetitive tasks go to automation: it reads, checks, prepares and keeps track of deadlines. A person decides wherever money is involved and whatever goes out to a customer.

How we automated casali-energy.com

casali-energy.com is a fully automated online B2B wholesaler of solar panels, energy storage, heat pumps and air conditioning. Before the first automation was built, we wrote the company down as 56 processes in 9 areas (as of 07.09.2026). Only on a map like that can you see what can run on its own.

  • Customer communication

    Before
    Every mail was read and answered by hand. Nobody knew how many enquiries were waiting or for how long.
    Now
    The system reads every incoming message, filters out automatic replies, extracts the company, the person and the product list, then prepares a draft reply in the customer's language. The clock starts at the first minute. Out of every ten incoming messages, the system flags one as needing a reply (measured 22.07–21.08.2026).
    A person decides
    A draft reaches the customer only after a person says “send” on that specific case.

  • Quotes

    Before
    Prices were calculated by hand for every enquiry; every change in quantity meant a new calculation and a new mail.
    Now
    We answer a product question with a quote: price, availability, minimum quantity. The system takes the price only from the customer's price list, at the tier for the quantity ordered, and an automatic check stops any draft in which the price does not match.
    A person decides
    A person sets the commercial terms: discount, transport, payment and delivery dates, how long the quote is valid. The system writes only what has been decided.

  • Updating the offer

    Before
    Every change to the offer was entered into the shop by hand, line by line.
    Now
    Changes to the offer go through one path of checks: a suspicious price or incomplete data goes to review with the reason stated. Nobody corrects them by guesswork.
    A person decides
    Today a person approves every change to the catalogue. The rule for later: only updates to items we already know will go through on their own, after every check and with a report.

  • Catalogue

    Before
    The same product under several names, brand and model written differently, checking by hand whether we already had it.
    Now
    Brands and models are standardised in a fixed order, and a correction a person makes once applies to every later quote. As of 21.08.2026: 47 412 product cards and 647 stored corrections.
    A person decides
    A person decides whether two product cards are merged. When data is missing, the item waits for review: we prefer an empty field to a wrong model.

  • Winning new customers

    Before
    New customers came by chance: from a trade fair, a referral, an enquiry that happened to arrive. Nobody counted how many there were or where they came from.
    Now
    Every new company is checked before it sees anything from us: whether it exists, whether it fits the customer profile and whether we already work with it. Every price in every text comes only from the price list.
    A person decides
    Every action aimed at new customers is approved by a person — for that specific action, with no exception for routine ones. A mistake like that cannot be taken back.

  • Oversight

    Before
    Everything lived in one person's head; tasks got lost between the inbox, the phone and the messenger.
    Now
    The work is done by a team of agents with roles: a coordinator, department directors, operators. Each day starts with a list of goals and ends with one figure: the completion rate. Across the whole group, as of 15.09.2026: 33 agent roles. Every owner's decision is recorded in the register with a date.
    A person decides
    The owner decides. Spending needs two separate approvals: first for the option, then for who clicks the purchase.

Where we start with you

  1. 01

    One process described in writing: who does what, how long it takes and where time is lost.

  2. 02

    The process split into tasks: which ones automation takes over and which stay with a person.

  3. 03

    The first automation on one task, connected to the tools you already use.

  4. 04

    Measurement: how much went through the automation and how much came back to a person. You decide the next step from that.

Describe one process to us

Your tools stay.

We integrate with any tool you use: your CRM, calendar, spreadsheets, sales system. The logos below are examples, not a closed list.

Product names and trademarks belong to their owners; listing them does not imply partnership or endorsement.

Order the test. You get the offer within 24 hours.

Three questions: what you sell, to whom, and the value of a typical order — the answers tell us whether the test makes economic sense for you. If you fit the profile, we send the test offer with the price and start date within 24 hours. Start within 7 days of the pro forma. If you do not fit, we will say so plainly. Automation is quoted individually — describe what you want automated in the "What you sell and to whom" field.

We reply within 24 hours. The enquiry costs nothing and commits you to nothing. The data controller is Silvanos Sp. z o.o.; the form data is used only to reply to your enquiry. Privacy policy (in Polish)