Phone answered, chat and email replied to at any hour. No new full-time hire to answer and reply.
Silvano Connect talks to your customers and business partners: it answers the phone, replies on chat and by email, resolves the matter and passes on to you only what it cannot settle itself. It does not sell — that is what Silvano Sales is for. Nor does it do the work after the conversation — offers, orders and documents are Silvano Office.
Order risk-free 30 days. If we don't deliver, you don't pay.
What changes in how your customers are served
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Phone answered while you are in a meeting or after hours
A customer calls during your meeting or after hours and gets the matter resolved. You get a summary of it, not a list of missed calls.
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A reply straight away, not on Monday morning
A question about a deadline, document, order or complaint gets an answer straight away, at any hour, in the languages you specify. A question about a delivery date asked on Saturday is answered on Saturday.
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A human only where one is needed
When a matter needs your decision or the customer asks to speak to a human, Silvano Connect books a time with you and passes on the history of the matter. The team gets the matter, not every conversation.
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In your words, within your limits
You approve the content and the rules of replies before the start. Price, terms and exceptions stay yours — the customer gets the answer you would have given, only faster.
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Your tools stay, we take the failures on ourselves
The phone, email, website chat, CRM and calendar you already use stay. We connect to them. 24/7 service is included in the maintenance price: when something stops working, we fix it.
What it is worth
A person on the phone and the mailbox means a full-time hire and cover for holidays, and a phone after hours costs an on-call duty or costs nothing because nobody answers it. Silvano Connect replies every day at any hour.
Price
- The price depends on the number of workstations and the scope — ask for a quote.
- 30 days — your payment waits in a Stripe escrow account; if you do not confirm the service was delivered, it is refunded automatically
After the 30-day test, once you confirm the service was delivered, you move to a subscription covering maintenance and 24/7 support. The service keeps running without interruption. You cancel the subscription with 30 days' notice, with no penalties and without giving a reason.
Zero risk: you pay only for the result
At the start you pay the implementation price to Stripe, not to us. Stripe holds this money for 30 days in an escrow account — it does not reach our account, and Silvano Connect works for your company in the meantime.
The payment passes to us only if, during the test, you confirm the service was delivered — and then the subscription begins after 30 days. If you do not confirm after 30 days, Stripe automatically refunds your whole payment: no application, no need to write to us.
Start with 30 days without risk.
Order risk-free.
30 days. If we don't deliver — you don't pay. Three questions: what you sell, to whom, and the value of a typical order — your answers tell us whether the rollout makes economic sense for you. If you're not a fit, we'll say so plainly.